Expected easy find, got confusing maze instead
I thought the training would make it straightforward to find the tools and features I needed within the software. Unfortunately, that was not how it felt in reality. Navigating through the provided modules and help sections became confusing and sometimes frustrating because key topics were either buried deep or not well organized. I expected quick access to information about the dialer and database, but often found myself clicking through several screens without getting direct answers. There was a definite mismatch between what one hopes from a user-friendly training platform and what was offered. While the automated updates were supposed to improve this, I didn’t notice much difference that mattered. I was also hoping the invoicing or payment steps would be clearly outlined in training, but it left me puzzled at times. The support team was reachable but not always helpful in guiding me quickly to the right place. Overall, the experience fell short of what I expected when signing up. I was looking forward to a smooth learning curve but ended up spending extra time figuring out basic things that ideally should have been easy to access.