Expected easy find, got confusing maze
When I was looking for software that could handle remote workflows, I expected your platform to make finding the right features straightforward. But honestly, navigating your site felt like wandering in a maze. The onboarding flow promised simplicity, yet I found myself clicking multiple times without clarity on where exactly to start. The calling tools and dialer info seemed scattered, and I wished for a guided overview instead of separate pages that did not connect well. The database feature was mentioned but was buried deep within menus. I will say that the sign-up and payment process was clear and worked without issues. However, after signing up, the lack of cohesive direction made it frustrating. Automatic updates happen without notice, so sometimes the interface changed unexpectedly, throwing me off my usual routine. Calling support didn't feel very prompt either; sometimes I had to try multiple times. I thought you would have a smoother sales experience to help customers find exactly what they need before buying. Unfortunately, that was not my experience, and it left me feeling that the service could benefit from better upfront guidance and a more streamlined path through initial setup.