Expected easy find but had to struggle
When I first started looking for what I needed in WFHI's system, I expected the interface to be intuitive and straightforward like many other remote workflow tools I've tried. Unfortunately, that wasn’t really the case here. Locating particular features such as the database management and joining a training session felt somewhat cumbersome because menus and labels weren’t as clear as I hoped. The sign-up process was fine, and the invoicing came through without issues, which was a plus. However, navigating the dialer setup and understanding how automatic updates worked took longer than I anticipated due to lack of clear directions inside the software itself. I did try to get help via their telephonic support, which was courteous but not immediately resolving my questions. So while I appreciate the effort WFHI puts in, my expectations about how easy it would be to find and use specific functions didn’t quite match up with what I experienced.