Expected easier support but got mixed results instead
I went into the support and communication expecting that finding help with the software and training issues would be straightforward, maybe even quick, given the resources advertised. Unfortunately, that wasn’t the case for me. Usually, with services I use, there’s a clear path to FAQs or a direct hotline with knowledgeable agents ready to handle common problems. Here, I found myself going round in circles—trying the online portal didn’t get me to the answers I needed, and when I asked on the phone, explanations were vague and sometimes repeated exactly what I’d read already. The worst part was the lack of a consistent approach: sometimes the support encouraged me to explore the dialer settings, other times they said the problem was related to onboarding steps and referred me back to training videos. It felt like every time I got closer to a solution, the next response took me further away, which was frustrating. While I appreciate that there’s some effort made on the support side, the experience did not match the standards I’ve come to expect elsewhere. It’s a pity, as I had hoped for a smoother resolution path.