Expected easier setup, found ongoing setup work
When I first signed up, I was expecting the setup process of the WFHI software to be a one-time effort where after a little guidance, I could just plug and play the system. However, what I experienced was quite different. Instead of a mostly one-off setup, a lot of ongoing configurations and adjustments were required, especially relating to how the calling tools interacted with the database feature and keeping up with automatic updates. While they had training available, I found myself continuously referring back to it and contacting support to make sure I was handling things correctly. The invoicing and payment process was pretty straightforward, which matched my expectations well, but the long-term need to tweak and learn parts of the software as I went along was more than I anticipated. This meant more time and effort invested over weeks rather than just days. I can see how this continual setup might suit those who like to be deeply involved in customising their tools, but I had hoped for a simpler overall experience.