expected easier setup but ongoing work involved
When I bought the WFHI package, I thought the setup would mostly be a one-time affair. The initial software installation and account creation were fairly straightforward, which matched my expectations. However, once I started using the dialer and database features regularly, I realized ongoing configuration and adjustments were necessary. For example, updating contact lists and managing call flows required daily attention to keep things running smoothly. The automatic updates of the software itself were a helpful touch, reducing my manual workload in that area. On the other hand, the training sessions made me think setup might be easier than it was because some parts seemed repetitive and didn’t fully cover the practical ongoing requirements. Support was there when I needed help, but I found some answers delayed, which slowed me down. Overall, I got more ongoing involvement than I had bargained for, but the core functions did work once I put in the effort. It’s a balance of setup versus continuous maintenance that I had to adjust to.