2 out of 52 of 5Verified purchaseBilling and payments
expected easier payments, got some hassle
I expected the billing and payment section to be quite straightforward, like the rest of the software. Instead, I found the process a bit confusing with multiple steps that didn’t always make sense at first. Signing up and invoicing did work okay, but I’m not sure I fully understood how future payments would be handled without further assistance. I imagine I'll need to call support next time I have to update my plan or renew services, which I hadn’t anticipated. That said, the customer service team did answer quickly on the phone when I did reach out, so that was a relief and kept me from getting too frustrated about the whole thing.