Expected easier ongoing setup than it turned out to be
I expected the sales and pre-purchase process to provide me with a mostly one-off setup experience, allowing me to get on with the software soon after. While the sign-up and invoicing went relatively smoothly, the ongoing configuration required more continual adjustments than I had anticipated. Updates to calling tool settings and database entries meant that I had to spend time managing changes beyond the initial onboarding. Some features were not immediately intuitive, which required revisiting training resources occasionally. On the positive side, support was helpful when I reached out for clarification, which made the ongoing fine-tuning manageable. Overall, I got more involvement in keeping the system running than I had expected based on the sales information, but the flexibility it provides balances this out to some extent. It’s a mixed experience: not as hands-free as hoped but with useful backing.