Expected easier onboarding, faced some hurdles
I expected the WFHI training and onboarding to be straightforward and user-friendly, helping me quickly find what I needed. However, the reality was less smooth. While some resources were available, I found it challenging to locate specific modules and dialing features quickly, which slowed down my progress. The training felt a bit scattered at times, with some concepts explained briefly, leaving me to decode others on my own. On the plus side, the software’s automatic updates did eventually add helpful tweaks that improved usability. But, overall, the initial difficulty in finding essentials made the process more tedious than I expected. The support did offer some help over calls, but by then I had already spent considerable time figuring out basics that I thought would be clearer from the start. So, the onboarding didn’t fully meet my anticipations for easy navigation and quick start.