I thought the onboarding process would make it easy to find exactly what I needed right away. I was

I thought the onboarding process would make it easy to find exactly what I needed right away. I was

I thought the onboarding process would make it easy to find exactly what I needed right away. I was ready to get going without sifting through too many menus or videos. But it turned out the training platform was kind of layered, and sometimes I felt like I was circling back to the same sections when looking for a particular feature like the dialer setup or how the database interacts with the calling tools. At times, I got caught up in the details without a clear map of where to head next. That made me think the system could improve in guiding the newcomer more directly. Still, the telephonic support helped fill some gaps by pointing me to the right resources when I called in. So while the initial experience differed from expectations, getting actual answers helped balance that out and kept me moving forward.