Expected easier access to support, but not completely hopeless
I had high hopes that finding help through WFHI's support channels would be straightforward given their emphasis on telephonic assistance. Instead, I found myself navigating through a somewhat cumbersome interface just to get a basic question answered. The knowledge base did not cover the specifics I needed about software updates, which was disappointing. On the other hand, when I did manage to connect with telephonic support, the staff were patient and did their best to assist, which I appreciated. The onboarding training was decent but didn’t provide a thorough walk-through of all features, leaving me to figure out some parts on my own. So while support was accessible after some effort, I expected a more intuitive system to find what I was looking for quickly. It’s not all negative, though—the software’s automatic updates usually kept things running well, which helped reduce how often I needed to reach out for help.