Expected easier access but ended up figuring most myself
I went in expecting the software to be pretty intuitive and mostly ready to use with clear guidance during onboarding. In reality, I found myself having to troubleshoot and figure out various features by trial and error, which slowed me down. While the dialer function eventually worked as needed and I could see value in the database feature, the initial setup and access to some modules were not as straightforward as I hoped. It felt like the training also glossed over parts of the software that I had to explore on my own. On the plus side, the automatic updates did keep things running smoothly once I had some sense of the system, and the telephonic support was at least available when I needed it, though not always quick to respond. Still, the experience was more self-driven than expected, with only parts of the software truly ready for immediate use without digging around first.