Expected direct steps, got some back-and-forth
I had hoped the support team would guide me through each step in a clear, linear fashion, but honestly, it was a bit more back-and-forth than I expected. I kept explaining what part of the onboarding or software features I was unclear about, and often the responses would ask me to clarify again or try actions that seemed like repeats. The sequence of communication didn't always feel streamlined, which made me a little weary of having to explain things repeatedly instead of progressing smoothly. However, on the positive side, the support was always polite and willing to take the time, even if the order of steps seemed a little scattered. At least I wasn't left hanging without a response, which has happened with other service providers in the past. So while the support did eventually cover all the concerns, I expected a bit more efficiency in how they mapped out the guidance. It felt like incremental improvements but not quite the step-by-step clarity I was anticipating based on how the training was described when I signed up. The communication left room for improvement in sequencing, though the willingness to help was definitely there.