Expected detailed instructions but got more general guidance
Before starting the training, I had a clear idea that the onboarding would be very structured and detailed about each software feature. I looked forward to learning on my own pace with direct steps to follow. However, once the sessions started, I found that only one particular moment stood out to me: the demonstration of how the dialer integrates with the database. This part was pretty well explained and helpful in understanding the workflow. The rest of the training felt a bit more general and less hands-on than I was expecting, which made me skeptical about how confident I would get using it without referring back frequently. The onboarding flow itself was smooth, and the sign-up and invoicing process was straightforward which I appreciated. But overall the lack of deeper insight into other tools during training left me wanting more structured support or examples. Automatic updates and telephonic support were available which helped sometimes to clarify doubts, but initial expectations set a higher bar that wasn’t completely met. In the end, there were useful moments but also some vagueness that made me reconsider how fast I could pick up the software completely.