Expected detailed guidance but got minimal help
When I was exploring the product before purchase, I had hoped to receive clear and thorough guidance through the sales process and assistance with deciding which plan suited my needs best. Unfortunately, the experience was not quite what I expected. The sales staff provided some general information but didn’t answer all my questions in depth or proactively offer suggestions that addressed the exact workflow I wanted to implement. This left me feeling uncertain about whether the software and services would fit perfectly for my team. The onboarding materials were not immediately available and I found myself having to contact support multiple times to understand the setup. Although the responses I did receive by phone were polite and helpful to some degree, I expect a smoother introduction and more proactive assistance next time I consider a similar product. Given this experience, I will likely need to ask for help again in the future because the initial support did not fully prepare me. That was disappointing compared to my prior expectations of an intuitive and well-supported sales and onboarding stage.