Expected decent support, got prompt and clear communication
When I started using the WFHI software, I expected basic support that might take some time to respond. However, what I actually got was telephonic support that was quite responsive and easy to understand. Whenever I faced issues with the dialer or the database, the team was able to guide me through clearly and with patience. The automatic updates kept the software smooth without causing disruption to my remote workflow. The sign-up and invoicing process was straightforward as I expected, and payment procedures were seamless. While I anticipated some hurdles due to remote setup, the quick and factual assistance made the adjustment easier than I thought it would be. Overall, the support exceeded my expectations in terms of responsiveness and clarity.