Expected decent support, got a mixed bag honestly
I anticipated that the training and onboarding support would be prompt and clear, but my experience was varied. At times, the telephonic assistance was quick to pick up and helped me get unstuck with software features or using the dialer tools. But on other occasions, responses felt delayed or not very thorough, which slowed down my progress. When I needed explanations about the database feature or some automatic updates, the information provided was okay but not always complete, making me do extra research myself. The sign-up and payment side of things was relatively hassle-free, though, and invoices arrived as expected without issues. So while some parts of the onboarding process met my expectations, others fell short, particularly the consistency of support. Still, the overall setup was workable and I managed to learn and get going despite these bumps. I guess it fulfilled the job it needed to do but without too much polish or extra reassurance along the way.