Expected constant support; got mostly one-time setup
When I first signed up, I thought the setup process would be more of an ongoing collaboration with the WFHI team rather than just a one-off thing. Initially, the onboarding was quite straightforward, and the initial training sessions were helpful. However, after those first few days, it became clear that the support I was getting was limited mostly to the preliminary setup and didn’t continue throughout my ongoing use of the software and features. I found this disappointing because I hoped for continuous assistance, especially when adapting the dialer and database features for my workflow. The automatic updates happened without much notice, which sometimes caused minor disruptions. Telephonic support was hard to reach beyond initial phases, so you’re mostly on your own after setup. Reflecting back, my expectations didn’t match what was delivered, and that affected how useful I found the product over time.