Expected consistent support but had mixed daily experience
I chose this service partly because I expected reliable telephonic support whenever I needed help. During the first few days, the onboarding training went smoothly and the support team responded promptly, which matched my initial expectations. However, as the weeks passed, I noticed some inconsistency in the responsiveness and clarity of communication. Some calls were handled quickly and clearly, while others felt slower and less informative. There were moments when automatic updates caused confusion, and the staff's explanations about them varied in depth day to day. The database feature worked well most of the time but occasionally lagged during peak hours. Invoicing and payment were straightforward, aligning well with what I hoped for. Nevertheless, the software sometimes did not fully integrate with my workflow as I had expected initially. So, overall, my experience was a mix of positives and negatives, which is why I am rating it a middle score rather than higher or lower.