Expected consistent support but got none, setup was a hassle
I had high hopes for the support team when I first signed up, believing that the setup assistance would continue beyond the initial session. Unfortunately, this turned out to be false. The initial onboarding call was okay, but after that, any issue I faced required me to figure things out myself or wait endlessly for answers. It felt like the support I expected to be ongoing was actually just a one-time session, leaving me frustrated especially since the software has many intricate features. This meant I had to spend a lot of time troubleshooting and learning on my own, rather than being guided through the process. I understand that paid services often include support, but the communication here was disappointing. My frustration was mainly due to the lack of consistent follow-up. If support had been more responsive and organized, I think my experience would have been better. Sadly, this setup felt more like a solo journey than a supported one, which was not what I signed up for.