Expected consistent quick support, got varied responses
Initially I thought the telephonic support and communication would be consistently responsive day to day as the onboarding progressed but that wasn't exactly my experience. Some days the assistance was quick and I could resolve minor issues or questions about the dialer or database with ease. Other times, the replies came much slower or required multiple calls which disrupted my workflow. The automatic updates rolled out without interrupting my usage, which I appreciated. Still, the ongoing experience wasn’t as smooth as I expected from the start. I had to frequently check the support hours and wait, which was somewhat inconvenient. I guess the training and sign-up worked fine, but keeping the communication steady after the first setup was less reliable than I had hoped.