Expected confident start, got confused finish
I was really hoping the training and onboarding process would make me confident to use the software effectively, but unfortunately that wasn’t the case. The initial training sessions felt rushed and not detailed enough to cover all the essential features thoroughly. I struggled with some of the basics like setting up the dialer and using the database functions because the instructions lacked clarity. When I tried to reach out for support during onboarding, the telephonic assistance didn’t fully resolve my confusion. The payment and sign-up steps were straightforward, at least. Overall, by the end of the process, I did not feel confident enough to handle the workflows independently. The training did not meet my expectations in terms of thoroughness or support, leaving me frustrated and unsure about using the software going forward. I expected a lot more guidance and a smoother introduction, but it just felt incomplete and not very user-friendly for someone new. It was disappointing and did not help me get going the way I thought it would.