Expected confident start but ended up feeling unsure and stuck
When I began the training, I expected to feel much more confident about handling the dialer and the database features by the end. The initial modules promised a lot but honestly, the step-by-step instructions sometimes seemed confusing, especially when it came to linking the calling tools with the database smoothly. I had to revisit certain lessons multiple times, which was frustrating. Automatic updates promised improvements but I’m not sure they resolved my issues. The telephonic support was friendly but often generic and didn’t address my specific problems well enough. I completed the onboarding flows but didn’t feel fully ready to move on with the software on my own. I guess I expected a more practical, hands-on approach to build real confidence, but the training was more theoretical. This left me hesitant to fully rely on the software for my daily tasks without extra help.