Expected confident start, but ended up confused
I was quite hopeful when I began the training and onboarding provided by WFHI, expecting to gain solid confidence using the tools and software right away. At first, the training sessions seemed promising with clear instructions, but as I progressed, I realized that many explanations were too fast or assumed prior knowledge I didn't have. This made me feel uncertain about how to operate the calling tools and dialer properly. The database integration, which I thought would be straightforward, also left me guessing at times due to lack of practical examples. Although the onboarding flow was well structured, it didn’t fully prepare me to feel sure of my skills by the end. Telephonic support was available, but I found the responses a bit generic and not tailored enough to my questions, which didn't help boost my confidence. I expected to be ready to use the software independently after finishing, but honestly, I still felt unsure. It was disappointing because I was eager to get productive quickly but ended up needing more guidance than expected.