expected confidence, got confusion instead
From the beginning I had high hopes about the training and onboarding process, thinking it would enable me to feel confident in handling the software and its features. The sessions were structured and covered the basics clearly, which was a positive. However, as I progressed to using the calling tools and dialer in real scenarios, I realized that the onboarding did not prepare me well enough. The frequent updates altered the interface and functionality, leaving me somewhat confused as the training materials weren’t updated correspondingly. I expected to feel ready but instead often felt hesitant and unsure if I was using the software correctly. The support team was helpful when contacted, but I would have preferred a bit more guidance beforehand. Overall, the contrast between what was promised during onboarding and what was needed on the ground made the experience disappointing. I can’t say I felt confident by the end, and that was not what I was hoping for when I signed up.