Expected confidence but ended up confused and lost
When I enrolled in the training and onboarding program, I expected to feel confident about managing the software and using the calling tools effectively by the end. But that wasn't the case at all. The training felt rushed and didn't walk me through the database features or the dialer usage in enough detail to build my confidence. The onboarding flow skipped over some important steps that I only discovered by trial and error afterwards. It made me second-guess whether I was doing things right or missing something crucial. Also, the automatic updates sometimes changed interface elements without much explanation, which left me more confused. Telephonic support was available but didn’t do much to clarify my doubts. I really thought the training would equip me practically, but instead I felt unprepared. So overall, what I expected - to be ready to use the tools confidently - was not delivered. I wish the onboarding was clearer and more comprehensive so I could have felt truly ready when finished.