Expected confidence but ended somewhere in between

Expected confidence but ended somewhere in between

I initially expected that the training and onboarding process would leave me fully confident to run the remote workflows independently. The sessions covered the basics well, including getting familiar with the dialer and how to navigate the database. The automatic updates were explained, which helped prevent surprises later. However, toward the end, I felt there were still some gaps in my understanding, especially about optimizing the calling tools for my specific needs. The onboarding flow was smooth but didn’t quite equip me with all the confidence I hoped for. That said, the telephonic support seems like it would be helpful when I need it.