Expected Confidence Boost, Got More Confusion
When I first heard about the training and onboarding offered by the software, I expected to finish feeling pretty confident about running the remote workflows on my own. The initial steps of the onboarding looked clear and promised a smooth experience, but once I started, things felt a lot more complicated than promised. I had trouble understanding certain modules because the explanations often skipped over details I thought would be covered. By the end of the training, I definitely wasn't as confident as I had hoped. On the bright side, the basic idea of how the dialer works was conveyed well enough, so I could at least try to use that part effectively. Still, overall, the process felt slower and honestly more frustrating than expected. I was hoping to be ready to dive in quickly, but instead, I had to figure out a lot by myself or by rereading the training materials multiple times. Compared to similar onboarding experiences I've had elsewhere, this one just didn't meet my expectations for clarity and support. I think some more structured practice or clearer examples would have helped a lot.