Expected complexity was much less than actual experience
I was worried the onboarding and training would be tedious with lots of waiting and repetition, but it actually turned out much smoother than I feared. The sessions were paced well, and while there was some repetition to reinforce key points, it never felt excessive or boring. They covered the use of the dialer and how the database integrates which helped me understand workflows better. The automatic updates happened seamlessly without interrupting my work or requiring much effort on my part, which I appreciated. Overall, I expected some delays or information overload but the team managed to keep the flow consistent and responsive. The sign-up and invoicing process was straightforward too. The only minor drawback was that I wished the initial training had more real-time examples, but that didn’t really hold me back from getting comfortable quickly. I would say the experience was better than I expected in terms of pacing and practical help throughout the onboarding.