Expected clearer training but got mostly guesswork

Expected clearer training but got mostly guesswork

I came into this expecting a guided and thorough onboarding, but what I got felt incomplete and left me to figure out most of the steps solo. You promised clear training on the database use and call dialer setup, yet there was a lack of detailed instructions early on, causing delays. The automatic updates worked fine, nothing to complain about, but the initial learning curve was unnecessarily steep. The invoicing and payment system didn’t compensate for this as it was just as confusing without real-time support. The telephonic support was not very proactive. Overall, you need to improve the training flow so users aren’t left struggling alone.