Expected clearer support communication than I received
When I first signed up and needed help understanding the features, I expected the explanations would be straightforward and comprehensive. The support team did respond and provided basic information, but some answers lacked clarity and detail, making it tough to follow the instructions fully. For instance, when I called about the dialer and database functions, I was hoping for a thorough walkthrough, but I got mostly scripted responses that didn't address my specific doubts clearly. On the other hand, I appreciated the promptness of their replies and the effort to remain courteous throughout the communication. It felt like the staff were trying to help, but perhaps they were restricted by the support script or knowledge base. Overall, the support was helpful to a certain extent, but I did expect more detailed guidance especially during initial onboarding and training phases. I wish there had been clearer documentation combined with better verbal explanations to reduce confusion. The automatic updates explanations were also quite sparse, which made it a bit frustrating to adapt when changes happened. So, the service did meet basic expectations but fell short of full clarity I was looking for.