Expected clearer support but had to mostly figure things out myself
I was honestly hoping to find a more straightforward support system when I signed up. The communication promised seemed easier than it turned out to be. Most of the time, I felt like I had to troubleshoot and get things sorted out on my own, which was frustrating. The software itself has potential, but without clear assistance or guidance, it felt overwhelming at times. Calls to support were less helpful than I expected, leaving me to figure out details about the database and dialer almost solo. The training provided some basics, but it wasn’t enough to answer all my questions or clarify how to use features effectively. Sign-up and invoicing were smooth, so that part was fine. But I thought finding answers would be simpler, especially with telephonic support being advertised as a priority. Instead, it felt like I was mostly left to explore and learn by trial, which slowed me down. I appreciate the software's capabilities, but the support experience didn't quite match my expectations when I first signed up.