Expected clearer steps, got a confusing sales process
I anticipated a straightforward sequence during sign-up and training, but the order of steps was anything but sensible. First, I was asked to choose a package without fully understanding the integration of the calling tools or database features. Then, the onboarding flow seemed rushed and out of sync with my setup needs, which I found frustrating. Although the training was somewhat helpful later on, initial communication lacked clarity about what to expect next. I was surprised by how the invoicing and payment details were handled pre-purchase; I expected better transparency. Ultimately, the process felt fragmented and not designed with user convenience in mind. I believe a more structured, step-by-step approach would greatly improve the customer experience.