Expected clearer steps but mostly well explained
Overall, I found the training and onboarding process to be quite thorough, especially in how the software features were broken down. The initial introduction set my expectations about understanding each step before moving forward, and for the most part, this was met. The videos and manuals guided me well through setting up workflows and using the dialer efficiently. However, I did find some of the explanations around the database features a bit rushed, especially when it came to syncing and updating contacts automatically. While the telephonic support helped clarify a couple of these points, I felt like more detailed instructions or examples during onboarding would have made things easier. The sign-up and invoicing process was smooth, and I appreciated the promptness of automatic updates, which meant I didn’t have to worry much about software versions. I think the training worked best when I took it step by step without rushing, and the pace encouraged me to explore the interface at my own comfort level. I’m generally satisfied with how clearly things were explained, although a slightly deeper dive into some technical features during onboarding would complete the experience nicely.