Expected clearer labels, got mixed feelings
I had certain expectations regarding the wording and labels within the software, particularly because clear navigation is crucial for remote workflow solutions. While some parts of the interface used straightforward and understandable terms, others seemed a bit ambiguous or technical without much explanation. This caused occasional confusion during initial setup and while using the calling tools, which was frustrating in an otherwise well-designed system. I appreciated the effort to keep terms consistent across updates, showing they listened to feedback. However, I think the label clarity could still be improved, especially in the database and dialer sections where I spent more time figuring out features than I would have liked. Telephonic support was reachable, but I found that the representatives sometimes referred me back to documentation rather than offering direct solutions to these terminology issues. It’s a decent product overall, but the mix of clear and unclear language makes the user experience uneven. The onboarding flow should ideally guide new users better through the actual terms used in the platform.