Expected clearer labels, got a mixed bag
When I first started the training and onboarding process with WFHI, I expected the interface labels and wording to be fairly straightforward. Initially, some instructions made sense and matched my expectations, particularly for setting up the calling tools and dialer modules. However, some labels felt ambiguous or repetitive, which slowed me down by requiring extra attention to understand what exactly was needed next. The training material itself was helpful overall, but a few terms seemed unclear or redundant at times. On the plus side, the database feature was presented with clear explanations and worked well once configured. The onboarding flow was linear but not always intuitive due to wording choices. Payment and sign-up steps were clearly described and easy to navigate. While the process mostly met what I had hoped for, I think clearer, more consistent labeling in the interface and training would significantly improve the onboarding experience.