Expected clearer labels but some things made sense
I went into the training expecting all the sections and buttons to be clearly marked so I could move through the content at my own pace. In some parts, the wording and labels really did help, such as when accessing the database feature or using the dialer tool, where the instructions were straightforward. However, at one point I found the labeling around the onboarding steps confusing. There was a button labelled 'Start Session' that I thought would take me into the main training module, but it just triggered a brief setup screen. This moment threw me off and slowed progress because I had to figure out the actual starting point. Beyond that, much of the training felt adequately explained but not always intuitive. The software updates were automatic, which worked well, and telephonic support was responsive when I called for clarification on certain terms. Overall, my experience had both strengths and moments of ambiguity. While I did get through the training, I had to interpret some terms, which made me wish the wording was clearer across more of the platform.