Expected clearer labels but mostly got what I needed
I came into using the support and communication expecting terms and labels that would be straightforward enough for quick understanding. In most parts, this was true: explanations over the phone helped clarify how the calling tools functioned and how the automatic updates boots functionality. However, at some points, the terminology in the training materials regarding the database features felt technical and less accessible than I thought it would be. This made some steps less intuitive initially, requiring extra time to grasp the workflow. Even then, telephonic support was good at helping me decode the confusing labels when I asked. Overall, I found this mix of clearer and less clear wording manageable, and the support made up for moments of uncertainty. I would say the experience met my expectations well enough to continue using the software confidently but could improve on label clarity in the documentation for first-timers.