Expected clearer labels but got a bit confusing mix
I was hoping the sales and pre-purchase process would be straightforward, with clear labelling and explanations that matched what I expected from such software packages. Instead, some of the terms on invoices and feature descriptions seemed vague or inconsistent, making me unsure what exactly I was signing up for. For example, I thought the database feature would come with a separate setup guide, but it was bundled vaguely within the main steps. On the positive side, the training did clarify most of the confusing language once I got started, and the support team made reasonable efforts to answer questions about features and billing. This somewhat aligned with the expectations I had after signing up, even if the initial impression was that the wording should be more user-friendly. In contrast to other software I’ve tried before, this was a bit jarring at the beginning, but overall I feel that once the onboarding was completed, the terminology and labels made more sense in context. It’s a mixed experience, but I think with some adjustments this could be much clearer for future customers.