I expected that the software access and relevant features would be clearly explained in an easy way

I expected that the software access and relevant features would be clearly explained in an easy way

I expected that the software access and relevant features would be clearly explained in an easy way right from the start. Initially, the sign-up and onboarding screens felt straightforward enough but as I moved towards setting up the dialer and database features, the explanations were sometimes lacking depth. The training modules tried to cover the tools but did not always match the clarity I hoped for. Some steps took me time to understand, and the automatic update notifications added some confusion because I wasn't always sure when they were happening or what had changed. On the plus side, support was available by phone which helped clarify some doubts, though waiting times could be improved. So what I got was a partly clear introduction but with some areas that could definitely use simpler or more detailed explanation. It wasn’t a bad experience but it was not as streamlined as I expected either.