Expected clearer instructions, got a bit confusing
When I signed up and started using the software, I expected the support team to provide very clear and straightforward guidance on every step. Initially, the onboarding seemed promising, and I was mildly enthusiastic about how the training sessions would be laid out. However, as I progressed, I noticed that some explanations were vague and left me guessing what to do next, which made the process unnecessarily longer than expected. There was one instance when I needed help with the dialer tool, and the support was available but their instructions were not as clear as I hoped—they sometimes used technical terms without defining them properly which was a bit frustrating. Still, I appreciate that they responded quickly when I called telephonic support, even if I didn’t always fully understand their advice. Automatic updates happened smoothly, which was a bonus, and the invoicing was transparent and easy to follow. Overall, while I expected clearer, more thorough explanations especially for the database feature and calling tools, the support was willing to help and somewhat patient with my questions. I just wish the training had been more detailed in advance so I wouldn't have to figure out so much by trial and error.