Expected clearer instructions for training
I was hoping the onboarding process would be much clearer than what I actually encountered. The training materials seemed to gloss over important details that I expected to be straightforward. I found the explanations insufficient, which left me confused about some key functions of the software and calling tools. The sign-up and payment steps were relatively smooth, that part worked fine and as expected. However, the lack of clarity in training slowed down my progress significantly. It felt like I had to figure out too much on my own when I assumed the guidance would be more thorough and easy to follow. Overall, I think the onboarding could benefit from being more detailed and student-friendly. This would help customers get started with much less hassle and set the right expectations from day one.