Expected clearer info but it felt mixed
When I first looked at this software, I thought I would get a pretty clear understanding of exactly how everything worked before I bought it. They promised an easy onboarding process and straightforward features like the calling tools and database management. In reality, I found some of the explanations lacking. The onboarding flow was not particularly detailed and I had to spend time figuring out the database setup mostly on my own. On the other hand, once I did get used to it, the actual software was okay and dialer worked as expected for the most part without random glitches. The automatic updates sometimes changed things without much warning, which was kind of annoying but manageable. The support team was helpful when I called but I wish they had clearer guides rather than just relying on telephonic support. So while I did get some value, the gap between my expectations and the explanations provided made the overall experience less satisfying than I hoped for.