Expected clearer info, but got a bit mixed
I went into this expecting a much clearer explanation of what exactly I was signing up for. The sales and pre-purchase communication gave me a feeling that the software and training would be more comprehensive and maybe more interactive than they actually were. When it came to the database features and the automatic updates, I felt I had to dig a bit to understand how they would fit into my day-to-day workflow, which was a bit frustrating. I circled back to the initial documents and emails several times because I couldn’t reconcile what I thought I was getting from the sales pitches with what was actually offered in the software itself. Invoicing and payments were straightforward enough, and the onboarding process was okay, but I kept thinking back to the lack of clarifying details that would have helped me decide faster. I guess it’s fine for those who are ready to explore on their own, but I expected a bit more upfront clarity on exactly what the software would deliver and how the training would work.