Expected clearer help, received patched-up responses
I reached out to their telephonic support hoping for confident guidance through some issues I was facing with the dialer. Unfortunately, most of the support experience was vague and didn't really instill confidence in me. One moment stands out where an agent finally explained the database update process quite clearly, which I appreciated. But apart from that, responses were generic and sometimes contradictory. I was expecting a more streamlined communication experience given the promises during onboarding. The sign-up and invoicing process also felt a bit clunky, leaving me unsure if my payments were processed correctly at times. I felt like I was often left to figure things out myself, which wasn't what I anticipated from their training and support. That moment of clarity was the only bright spot in a generally shaky experience. I think the overall support just fell short of my expectations and left me questioning how reliable their communication channels really are.