Expected clearer guidance on some parts
I had a pretty clear idea about how the training would go based on other platforms I’ve tried, expecting step-by-step instructions that gradually get you comfortable rather than overwhelming you early on. The onboarding with WFHI was a mixed bag for me. Some parts of the training were super clear—especially getting the calling tools set up and understanding the database features felt almost intuitive. But then certain sections about maintaining the workflow and using the dialer in advanced ways left me a bit puzzled. It was surprising how the explanations switched from really detailed to kind of skimpy in some spots. So I had to pause and rewatch some videos or ask support on a phone call, which was somewhat helpful. Overall, it was neither terrible nor perfect; I just wish they kept the level of detail more consistent throughout. I think the training could be smoother with clearer pacing and fewer assumptions about prior experience so new users can get rolling confidently.