Expected clearer guidance, ended up needing lots of help
When I signed up for WFHI’s training and onboarding, I had hoped the process would be mostly straightforward and that I’d become confident using the software without relying on extra support. However, after spending considerable time working with the resources and tools, I found myself going back to the telephonic support frequently. The training materials left me wanting more practical examples, especially when it came to integrating the database feature into my daily routines. Although the software’s automatic updates kept the system current, the changes sometimes introduced new steps I hadn’t anticipated, which made the workflow harder to manage on my own. Reflecting now, I realize that the support team was helpful when I did reach out, but needing to do so often wasn’t what I expected. I had hoped to grow independent quickly, but I’ll probably need assistance again when next refreshing or retraining. It was a learning experience, but not as seamless as I’d hoped going in.