Expected clearer guidance, but the support was patchy
Initially, I thought the telephonic support and priority assistance would guide me confidently through the onboarding and setup process. At first, they were responsive and polite when answering my questions about the database features and calling tools, which I appreciated. However, as I encountered more specific issues with the dialer and automatic updates changing some settings unexpectedly, the explanations became inconsistent and sometimes contradictory. I had to repeat myself several times and still left some doubts unresolved. On the positive side, the invoicing and payment process was straightforward and well-explained, which helped reduce my stress. Despite these small benefits, I can't say I felt truly confident by the end. The communication felt uneven and lacking in clear follow-up, which is a letdown when you're trying to rely on their software day to day. Overall, my experience was a mix of brief helpful moments and longer periods of feeling unsure, which made the whole process less satisfying than I had hoped.