Expected clearer guidance, but the database was fine at least
When I first started with WFHI, I expected their support to be pretty hands-on and clear, especially considering they provide training. However, I found myself figuring out a lot of things on my own, which was honestly a bit disappointing. The documentation was okay, but I felt like some of it was vague, so I had to spend time experimenting with the calling tools and dialer to get them just right for my workflow. Compared to other platforms I’ve tried, which offer more straightforward onboarding and clearer communication, this felt like a step back. That said, I have to admit the database feature was solid once I got it set up — it worked smoothly and integrated well with the rest of the system, so at least that part didn’t cause me headaches. Support was available over the phone, but I wasn’t always sure if they could clarify the details I needed, so I ended up relying more on trial and error. For anyone hoping for hands-holding throughout, be prepared to be a bit self-reliant. I appreciate the software’s potential, but the communication side definitely needs more polish in my opinion.