Expected clearer guidance but support was patchy
I had expected a fairly smooth start when I signed up and began using the software, but encountered a few issues that were slightly disappointing. Initially, the invoicing and payment process seemed straightforward from all the materials I received before purchasing, but during the actual transaction, there were delays and confusion over the billing details which made me hesitate. I hoped the onboarding and training would help me catch up, but the explanations given felt insufficient at times and I found it difficult to navigate the database feature without more detailed instructions. On the positive side, the telephonic support was available and tried to help, though the experience varied depending on who I connected with. Automatic updates occasionally changed some functions, which was double-edged: sometimes helpful, other times disruptive to my work flow. Overall, I did get some useful exposure to the calling tools. I expected more consistent and clearer communication regarding steps in the software and payment processing to avoid confusion. This left me cautiously optimistic about continuing to use it.